Booking Terms and Conditions
To ensure that your booking and your stay with us goes as smoothly as possible, the following Terms and Conditions will apply:
SPECIAL CANCELLATION TERMS FOR 2021 BOOKINGS:
- You can cancel your booking for any reason for a full refund up until 4pm 15 days before your arrival date. Cancellations made within 15 days of arrival will be charged in full (unless due to a positive Covid-19 test or local/national travel restrictions). We will be happy to provide a refund or change of dates on receipt of proof of a positive Covid-19 test. If local/national travel restrictions prevent you from staying you can choose a full refund or a change of dates. Please note that we are obliged to follow all Government Guidelines in relation to the management of Covid-19. This may include cancellation of your booking if the Government requires us to do so. In this case a full refund will be given.
- COVID-19: Guests showing symptoms of Covid-19 should not travel to Coach House @ The Glen - please contact us to discuss your options. Guests who develop symptoms whilst staying at Coach House @ The Glen should advise us asap and follow the Scottish Government's Guidance i.e book a test and return home immediately to self-isolate.
STANDARD CANCELLATION TERMS (apply to all bookings except for cancellation period as noted above for 2021 bookings):
- A deposit of 20% will secure your booking
- The balance of payment is due 4 weeks prior to your arrival
- A refundable security deposit of £150 is payable to cover any undue breakages or damage to the property during your stay. This will be refunded within 7 days of your departure
- Check-in time is 4pm; Check-out time is 10am
- Smoking is not permitted within the property. If, on departure, a deep clean of fabrics is required due to smoking in the property, a cleaning charge of £75 will be made
- Pets are not permitted within the property
- You must look after the accommodation during your stay and the property should be left clean on departure otherwise an excess cleaning fee of £30 will apply
- We ask that you notify us as soon as possible of any significant fault or problem so that we can take swift action to ensure that it doesn't spoil the enjoyment of your stay
- A charge will be made for any breakages/damage/missing items
- Maximum occupancy is 2 adults (plus one baby/child)
- Adults should be over 18 years
- You are responsible for the security of the property during your stay and must ensure that windows and doors are locked when you are out
- The property has an unfenced burn (river) running through the garden and a pond and you remain responsible for the safety of any babies/children (guests or visitors) in your care when in the garden
- Cancellation by you (for 2021 bookings, please see special cancellation terms above): If you cancel your stay we will do our very best to resell those dates. If we do, you will be refunded all payments made to us by you. If we are unable to resell those dates you will forfeit your deposit (if more than 4 weeks before your stay), or full payment (if less than 4 weeks before you stay). Your security deposit will be refunded in all cases.
- Curtailment by you (for 2021 bookings, please see special cancellation terms above): If you need to curtail your stay after full payment is made (within 4 weeks of arrival), we will do our very best to re-sell those dates. If we are successful in this, you will be refunded for the nights no longer required. If we are unable to re-sell those dates, you will be liable for full payment, as if you had stayed for all dates booked
- Cancellation by us: If we need to cancel your stay for any reason, for example serious accident or illness, damage to the property by house fire, Act of God or other force majeure, we cannot be held liable for losses that you incur as a result of this cancellation. We will refund you in full and do our best to find you suitable alternative accommodation. We will endeavour to give you as much notice as possible of the cancellation.
*Please note bookings made before 24th February 2021 have a different cancellation period - please see your booking confirmation documents for confirmation of the cancellation terms applicable to your booking. Please note that only the cancellation period is different - all other terms and conditions remain unchanged*
We strongly recommend that you purchase travel insurance which includes cover for Covid-19, cancellation and curtailment.
